Privacy Policy
Privacy Notice
Effective Date: 15th January 2026
Last Reviewed: 15th January 2026
1. Introduction
Parker & Jones Manual Therapy Clinic (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled lawfully, fairly, and transparently.
This Privacy Notice explains how we collect, use, share, and protect your personal data when you access services from our multidisciplinary clinic, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are (Data Controller)
Parker & Jones Manual Therapy Clinic is the data controller for the personal data we process.
Address: 2 Listerdale Shopping Centre, Bawtry Road, Rotherham, S653JA
Telephone: 01709532325
Email: stacey@parkerandjones.co.uk
3. The Personal Data We Collect
We may collect and process the following information:
a. Personal Information
- Name, date of birth
- Address, email address, telephone number
- Emergency contact details
b. Special Category (Health) Data
- Medical history and diagnoses
- Mental and behavioural health information
- Treatment plans, clinical notes, and assessments
- Test results, referrals, and correspondence
- Information received from other healthcare professionals involved in your care
c. Administrative Information
- Appointment details and communications
- Billing and payment information (where applicable)
- Complaints and feedback
4. How We Use Your Information
We use your personal data to:
- Provide safe, effective, and coordinated healthcare
- Facilitate multidisciplinary collaboration between professionals involved in your care
- Communicate with you about appointments, treatment, and services
- Maintain accurate clinical and administrative records
- Process payments and manage accounts (if applicable)
- Meet legal, regulatory, safeguarding, and professional obligations
- Improve the quality of our services
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
a. Personal Data
- Article 6(1)(e): Performance of a task in the public interest (where applicable)
- Article 6(1)(b): Performance of a contract
- Article 6(1)(c): Compliance with a legal obligation
b. Special Category (Health) Data
- Article 9(2)(h): Provision of health or social care and treatment
- Article 9(2)(c) or (g): Vital interests or substantial public interest (where applicable)
Consent may be used in limited circumstances, but healthcare is generally not dependent on consent under data protection law.
6. Sharing Your Information
We may share your information with:
- Healthcare professionals within our clinic involved in your care
- External providers such as GPs, hospitals, specialists, or community services
- NHS bodies (where applicable)
- Laboratories, diagnostic services, or referral partners
- Commissioners, regulators, or professional bodies where required
- Service providers who support our operations (e.g. IT systems), under strict confidentiality agreements
We do not sell your personal data.
7. Multidisciplinary Care
As a multidisciplinary clinic, relevant information may be shared internally between clinicians from different disciplines to ensure coordinated, safe, and effective care. Information sharing is limited to what is necessary and appropriate for your treatment.
8. How We Protect Your Data
We use appropriate technical and organisational measures to protect your information, including:
- Secure electronic systems
- Access controls and staff confidentiality obligations
- Secure storage and disposal of records
9. How Long We Keep Your Data
We retain personal data in accordance with:
- NHS Records Management Code of Practice (where applicable)
- Professional regulatory requirements
- Legal and contractual obligations
- Retention periods vary depending on the type of record.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure (in certain circumstances)
- Request restriction of processing
- Object to processing (in certain circumstances)
- Data portability (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details above.
11. Complaints
If you are unhappy with how we handle your personal data, you may contact us directly. You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available at our clinic and/or on our website.
